Privacy Policy

Introduction

This Privacy Policy describes how Calendream ('we', 'our', or 'us') collects, uses, and discloses your personal information when you use our services. This policy is designed in compliance with the Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares) of Mexico.

Data Controller

Calendream, S.A. de C.V., with address at Av. Paseo de la Reforma 222, Col. Juárez, Alcaldía Cuauhtémoc, C.P. 06600, Ciudad de México, México, is responsible for the processing of your personal data.

Information We Collect

We collect the following categories of personal information:

• Identification data: Name, email address, phone number, and business information.
• Authentication data: Username and password.
• Business data: Service offerings, staff information, business hours, and location details.
• Usage data: Information about how you use our platform, including appointment bookings, customer interactions, and service utilization.
• Technical data: IP address, browser type, device information, and cookies.

Purposes of Data Processing

We process your personal data for the following purposes:

Primary Purposes:

• To provide and maintain our scheduling and booking services
• To create and manage your Calendream account
• To process transactions and send related information
• To provide customer support and respond to your requests
• To send important notices, such as communications about changes to our terms, conditions, and policies

Secondary Purposes:

• To improve and optimize our platform and services
• To send promotional communications, marketing materials, and updates
• To conduct research and analysis to better understand how users access and use our platform
• To develop new products, services, features, and functionality

Sharing Your Personal Information

We may share your personal information with:

• Service providers who perform services on our behalf
• Business partners with whom we offer co-branded services or joint marketing activities
• Legal authorities when required by law or to protect our rights
• In connection with a business transaction such as a merger, acquisition, or sale of assets

International Data Transfers

Your personal information may be transferred to and processed in countries other than Mexico. These countries may have data protection laws that are different from the laws of Mexico. We have implemented appropriate safeguards to protect your personal information when it is transferred internationally.

Your ARCO Rights

Under Mexican law, you have the right to Access, Rectify, Cancel (delete), or Oppose the processing of your personal data (ARCO Rights). To exercise these rights, please contact us at privacy@calendream.com with the subject line 'ARCO Rights Request' and include the following information:

• Your full name and email address associated with your Calendream account
• A clear description of the right you wish to exercise
• Any additional information that may help us locate your data
• A copy of your official identification or legal representation documents if applicable

We will respond to your request within 20 business days as required by Mexican law.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@calendream.com

Phone: +52 (55) 1234-5678

Address: Av. Paseo de la Reforma 222, Col. Juárez, Alcaldía Cuauhtémoc, C.P. 06600, Ciudad de México, México